Booking Policies

UPPER END SALON SERVICE POLICIES

Pricing for salon services is based on the experience and education of the individual stylist, along with the demands for their time.

Service prices vary by specialist and start at the prices listed. If you are seeking a specific pricing point, we are more than happy to provide options for you within the services of our stylists.

Please note that our service pricing may increase based on additional time or product required to accommodate very thick or long hair. All prices are subject to change and do not include gratuity.

UPPER END SALON REDO POLICIES

In the case of any dissatisfaction with a service you have received, we are happy to provide to you the opportunity to return to the salon for us to redo the service.

Our policy for a redo service is that you must call us within five (5) business days of the original service and that the redo be scheduled with the same stylist who provided the service.

In the case that the original stylist has no time available an exception may be made, and the redo may be scheduled with another member of our team.

UPPER END SALON CANCELLATION POLICIES

All Friday, Saturday, and Sunday appointments will require a $50 holding fee. This fee will be applied to the balance owed on the day of the scheduled service.If you no show or cancel after 24 hours the money will be given to your stylist, and you will be required to pay another $50 holding fee to reschedule any appointment.All weekend appointments require that you confirm within 48 hours, or we reserve the right to take you off the schedule without notice.